Citizen Charter
Service Level Agreements and Citizen Rights
Our Commitment to Citizens
The Citizen's Charter is a commitment of CRDA towards standard, quality and time frame of service delivery, grievance redressal mechanism, transparency and accountability.
| Service | Timeline | Documents Required | Department |
|---|---|---|---|
| Building Permission | 30 days | Land documents, Building plans, NOCs | Planning |
| Layout Permission | 45 days | Layout plans, Land documents, NOCs | Planning |
| Occupancy Certificate | 15 days | Completion certificate, Inspection report | Planning |
| Land Status | 7 days | Survey numbers, Identity proof | Revenue |
| Plot Allotment | 60 days | Application, Identity documents | Estate |
Rights of Citizens
- Right to information about services
- Right to timely service delivery
- Right to transparent procedures
- Right to courteous and fair treatment
- Right to grievance redressal
Our Service Standards
- Acknowledge all applications within 24 hours
- Response to queries within 48 hours
- Regular updates on application status
- Clear communication of requirements
- Professional and helpful staff
Grievance Redressal
- Online grievance submission
- Tracking system for complaints
- Resolution within 15 days
- Escalation mechanism
- Feedback system